Data Deletion Instructions
Last updated: August 21, 2026
1. Sellers (platform accounts)
Store deletion is self-service: open the dashboard’s Account section (profile menu → Akun) and delete the store. The store goes offline immediately and is permanently purged, including its media files, after 30 days. During that 30-day window the owner can still download a JSON export of the store’s data from the same section. You can also request deletion by emailing support@jualan.ai from your account email.
2. Waitlist
Email support@jualan.ai from the address you used to join the waitlist and ask us to delete the row. We will remove your name, email, phone number, and referral code, except where we must keep a minimal record of the request itself.
3. Buyers (storefront customers)
Request deletion from the store’s seller — they are the controller of their customers’ data — or email support@jualan.ai naming the store. We will delete buyer personal data that is not required for the seller’s legal record-keeping.
4. Meta Platform Data
Email support@jualan.ai with your Facebook or Instagram account or Page name, and we will delete any Meta Platform Data we hold about you. If you remove our app on Facebook or Instagram, Meta also sends us an automated deletion request, which is honored automatically — the confirmation code Meta shows you is your record that the request completed.
5. Timeline and confirmation
We acknowledge deletion requests within 72 hours and complete them within 30 days, then confirm by email.
6. What we retain
Transaction records required by Indonesian tax and commercial law are retained for the statutory period and then deleted. Details are in our privacy policy.